Sport Relief Mile

by the Lancaster Fastener Team

Uckfield Grasshoppers

TR main sponsor of local childrens football team

Young Employee of the Year Award 2014

Uckfield Business Awards TR key sponsor

Uckfield Cyclists Gear Up for London to Barcelona Bike Ride!

TR Fastenings was proud to support Team LONBAR in their charity cycle ride in aid of Chestnut Tree House



The key objective of the Group's Directors and Operational Management teams is to remain focused on delivering 'Continuous Improvement' in relation to the overall objectives and 'performance measurables' for the business units. We adhere to high standards laid down in policies that deliver the best outcome for individual business teams, locations and, indeed, our suppliers and customers. The same approach is applied to our corporate social and business sustainability policies.

Our key Group objectives embrace Health & Safety, energy consumption within our operations, fleet vehicle fuel consumption and emissions, wasteful packaging, personnel travel, flexibility for staff compassionate leave (combined with pastoral care), ethical sourcing and supply chain freight logistics.

As stakeholders are aware, an increasing number of multi-national customers now undertake audits when validating potential new suppliers, therefore, our responsibility to further develop our own corporate social and business sustainability activities continues to evolve and extends beyond business ethics, environmental and community to include essential major customer compliance.

At local level, we encourage 'loaning' of staff, or other relevant Company resources to, for example, local charities, youth organisations, and hospices in order to assist and support them with their community activities. We consider that this approach adds more value, appreciation and satisfaction to all involved wherever possible, rather than indulging in 'cheque book charity'.

TR has developed close links with local educational facilities across the spectrum and actively promotes opportunities for work experience, classroom seminars, pupil and staff visits as we believe that this generally fosters a better level of understanding between TR as potential employers and the future providers of possible applicants for employment.

For example, IMAGE our Apprenticeship scheme and NVQ Business studies programme at TR Uckfield has given opportunities to a group of young local people who wanted to enter the workplace rather than proceed to further education. Now in its fourth year, this successful module is to be rolled out to other locations and we are very pleased to say that from this scheme we have developed a group of young enthusiastic people who have acquired new skills and understanding, and who are now using these to add value throughout the Uckfield business unit. They have acted as TR ambassadors and visited local schools to support our programme, as part of their own career and life development programme. As a business, we fully endorse the UK Government in its aim to support and encourage businesses to offer apprenticeship schemes for young people, to ensure that we encourage a steady inflow of 'new blood' into industry and that they can be trained to learn and become the next generation of business leaders.

The business and the community

Trifast recognises the role local communities play in our businesses. We aspire to be a responsible partner in the communities in which we operate around the world. We encourage all our businesses to support the particular needs of their communities by contributing to local charities and community initiatives.

Most of our financial contributions to charities come from the effort and personal involvement of our staff around the Group, with tangible support from the Directors with regard to allowing flexible working, auctions, dressing up days and the use of our premises for fund raising. Not only does this provide real benefits to local communities but has the distinct advantage of further enhancing team spirit amongst our staff.

We are constantly improving our business impact on the environment

Business ethics

All of the Group's business activities are expected to be conducted in accordance with high standards of ethical conduct and full compliance with all applicable national and international laws. We apply these standards to all dealings with customers, suppliers, employees and all other stakeholders.

Our 'Code of Business Ethics and Responsible Behaviour' provides a guide to the way we achieve our business goals, helping us to behave in an open and ethical manner. This extends to provisions for 'whistleblowing' whereby employees may report suspected wrongdoings in confidence. Appropriate ethical behaviour is reviewed as part of the Group's performance appraisal process. We have extended this Code to our vendors/suppliers.

This requires our key strategic suppliers to work towards achieving, as a minimum, standards covering such issues as the environment, employee Health & Safety and the prohibition of child labour, which through business reviews and on-site visits, encourages compliance and good practice within our supply chain.

We will also do our utmost to contract only with sub-contractors or suppliers who themselves adhere to international human rights and environmental laws and practices. TR commits to monitor the ethical performance of its key suppliers and to taking immediate steps in cases where the ethical performance of its key suppliers comes into question.

Sport Relief Mile, Lancaster Fastener Team

Appropriate ethical behaviour is reviewed as part of the Group's performance appraisal process"

Ian Carlton

Director of Quality

Cancer Research UK

fundraising by TR employee, Kat Babb and TR sponsored summer lunch organised by the Crowborough Volunteer Committee

TR Sponsors New Football Team

TR employees football team play every Wednesday night at Freedom Leisure in Uckfield

Children in need 2013

TR head office hosts bake off

Phil Edwards and Weald EVT

sponsoring UK engineering talent

The Children's Adventure Farm Trust

receives TR Fastenings support

All key suppliers to the business are required to agree and sign our comprehensive 'Quality and Sustainability Agreement' before entering into a trading relationship with TR.

This agreement fully covers the suppliers Business Ethics, Health & Safety and Environmental Management with regard to national and international laws (including labour and ethics) along with submission of their written policy and contact details of the person(s) responsible within their organisation.

We also encourage suppliers to support their local communities and expect evidence of this to be available on request, plus we require all suppliers to sign separate corporate social responsibility and business sustainability statements.

1.2 Business Ethics

TR Fastenings expect all of our business activities to be carried out in accordance with high standards of ethical conduct and full compliance with all relevant national and international laws.

To achieve this we require suppliers to comply with all applicable legislative requirements in relation to labour and ethics. We expect suppliers to have a written policy, details of an implementation programme, and contact details for responsible persons available upon request.

1.3 Health & Safety and Environmental Management

TR Fastenings runs a robust and well established system of Health & Safety and Environmental Management throughout the Company, which demands compliance with all laws and ISO14001 where applicable.

TR Fastenings routinely audits, assesses, monitors and carries out training to ensure that our Policy and strategy are implemented effectively.

Our suppliers are required to comply with all relevant national and international laws. Suppliers must be able to provide evidence of policies, risk assessments, insurances, licences, contact details, accident/incident figures, and any other legally applicable documentation upon request.

1.4 Community

As a global company TR Fastenings recognises the role that communities play in our business. We encourage all areas of our Company to support the needs of their local community by contributing to local charities and community initiatives.

We also encourage our suppliers to support their local communities, and expect that evidence of this is available upon request.

The Company business at all times must be carried out in an honest and ethical manner and its policy is one of zero tolerance to bribery and corruption. Above are extracts from the TR Supplier Agreement.


Good environmental practice and the impact that our operations have on the environment are of great importance to TR.

The main aim of the Group's Environmental Policy is to comply with all relevant legislation in all areas in which we operate and to adopt responsible environmental practices. We have established a process for monitoring legislation and acting upon it where necessary. Business units are required to comply with Group policy and local statutory regulations, and are committed to setting their own environmental targets such as improving energy efficiency, reducing waste and increasing recycling in conjunction with Group objectives.

  • In respect of waste management specifically, we use the services of an external professional agency to manage and monitor activities using health check compliance audits and advice on data collection systems. Promoting recycling, we follow the agency's recommendation for appropriate waste disposal
  • Group performance and risk reviews are undertaken via Management Review on a regular basis and reported directly to Jim Barker, Chief Executive who has Main Board responsibility for the Group's Environmental Risk Policy. TR will communicate any significant environmental impact with third parties on request
  • Our Fleet Manager focuses on manufacturers who can supply vehicles with below average carbon emissions
  • Our Logistics Managers continuously review the efficiency of our van delivery routes in conjunction with customers in order to examine opportunities to reduce delivery frequency, and where appropriate, to outsource 'far flung isolated' routes to daily delivery freight specialists. This has resulted in our van fleet being reduced by 25% since March 2009 — this has delivered significantly reduced mileage, costs and carbon emissions. The TR Uckfield office and warehouse facility has begun to recoup the capital cost (first of four year target set last year) in energy savings and reduce the actual carbon footprint since the investment in replacement HVAC
  • The utilisation of video conferencing systems around the business continues to assist us to significantly reduce costs and 'lost time' from staff travel needed in a multi-site operation involving 31 business teams located in 16 countries

Environmental statement

TR seeks to prevent, mitigate and remediate any harmful effects its operations have on the environment. The aim of the TR Group Environmental Policy is to manage our impact on climate change. Our worldwide facilities are required to operate to the Group policy, global standards, and local statutory regulations. We promote environmental awareness throughout the business via these standards.

The ISO4001 certification was renewed in a number of TR locations. TR locations that are not certified are stringently audited to the ISO14001 standard annually. TR had no environmental incidents reported in the 2013/ 2014 reporting period.

Our impact on the environment is minimal. Water usage is confined to workplace cleaning and hygiene, electricity usage in the distribution facilities is for lighting and office utilities and gas usage is primarily for warehouse and factory heating. Waste packaging and transport fuel consumption is a KPI of the business with measures, monitors, reviews and actions reported monthly.

Greenhouse gas emissions

The following CO2e Intensity ratios are reported in accordance with the large and medium-sized companies and Groups (Accounts and Reports) Regulations and are calculated in accordance with the Defra carbon conversion factors published in 2013. This report has been compiled in accordance with the WRI/WBCSD Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard.

Our reported GHG emissions data includes all businesses that are European, Asian and American subsidiaries of the Group for financial reporting purposes, with the exception of leased floor space taken up in third party logistics companies.

Cancer research summer lunch

TR's football team

Wayne Rosser

Take a look at:

Our emissions data includes all material emissions of the six Kyoto gases from direct sources, and from purchased electricity, heat, steam and cooling where applicable. No direct source material emissions have been omitted.

Date period for reporting1 April 2013 — 31 March 2014
Total scope 1 Emission982 tonnes of CO2e
Total scope 2 Emission4360.2 tonnes of CO2e
Total GHG Emission for Trifast plc5342.2 tonnes of CO2e

Carbon Footprint

Risk Management Diag2

Figures are reported in tonnes of CO2e (Carbon Dioxide Equivalent)
Reports are calculated in the following ways:

  • Tonnes of CO2e
  • Tonnes of CO2e per FTE (Full Time Equivalant)
  • Tonnes of CO2e per SQM (Square Metres of floor space occupied by the Company)

Environmental improvements

As per the TR ISO14001 register of significant impacts, the major impacts are the volume of packaging waste produced and the fuel used by our delivery vehicles.

  • Through various recycling and reduction initiatives we have reduced our waste costs over the last three years from £6.00 per 100 product lines delivered in 2011 to £1.00 per 100 product lines delivered in 2013
  • In 2011 a major project commenced to review the required number of delivery vehicles needed to run the business verses the impact on the environment that the vehicles have. Delivery vehicles are an intrinsic necessity of a successful distribution business therefore the strategy is to ensure that the minimum number of vehicles are utilised effectively
  • In 2011 the TR delivery fleet consisted of 32 vehicles travelling 1.67 miles per product line picked, in 2013 we are now travelling 1.15 miles per line picked with 26 vehicles; this equates to a 19% reduction in the vehicle fleet. In the same period we have experienced a 66% increase of product lines picked per month


Our employees are our greatest asset and we recognise that the Company's performance and its success within our market place is directly related to the effectiveness of our people, who deliver the high quality service, technical expertise and product quality across our 5,000+ customers from independents to multi-national global accounts. TR aims to attract, retain and motivate the highest calibre of employees within a structure that encourages their development and initiative.

Employees are provided with ongoing learning and development opportunities that are aligned to the Group's strategic and business units' objectives, and formal personal development programmes operate where linked to the Group's objectives.

To retain and add to the skills of our dedicated and committed workforce, we continue to enhance our HR resources through professional managers and technology, so as to provide an all-encompassing HR tool for each staff member that identifies and meets their future training, personal development and support services.

All of these processes are reinforced with appropriate remuneration incentives and are on recognised systems.

Equal Opportunities policy

Trifast is an equal opportunity employer. We are committed to ensuring within the framework of the law that our workplaces are free from unlawful or unfair discrimination because of Protected Characteristics;

  • Age
  • Disability
  • Gender reassignment
  • Marriage and Civil partnership
  • Pregnancy and maternity
  • Race
  • Religion or belief
  • Sex
  • Sexual orientation

We aim to ensure that our employees achieve their full potential and that all employment decisions are taken without reference to irrelevant or discriminatory criteria.


We aim to maintain a productive and open dialogue with all interested parties in our business including customers, employees, shareholders and suppliers through for example:

  • established customer relations and customer satisfaction surveys
  • the monitoring and development of supplier performance reports
  • undertaking regular employee surveys
  • maintaining our investor and commercial websites as one of the main routes for providing information to interested parties and for contacting us

The Board is also dedicated to investing time and effort into ongoing improvements in all aspects of TR's internal and external communications by prudent use of digital media to supplement verbal interaction with supporting materials.

During the year, the lead team at Trifast continued the 'TQM Tour', a highly successful communications module re-introduced in 2010. It involves visiting business locations at least once a year in order to interact with the staff and operational management teams so as to keep them updated on the Group's progress and performance in some detail. This approach has encouraged interaction and open dialogue, questions and feedback on all aspects of the business and its plans, and we are always encouraged by the interest shown across all levels of the business — we have been able to work with our colleagues and ensure that as a team we create the right environment to develop our people and overall productivity.

Our Group marketing team works in partnership around the business, both at home and overseas, designing and distributing multilingual material to support local market activities as well as internal news publications that help to keep our people informed about, for example, new business wins, exhibitions plus job functions and profiles of colleagues around the globe.

In addition they work with the senior management and external agencies on projects that assist the profiling of the business both commercially and for all stakeholders. During the year, TR marketing supported colleagues at a number of trade events helping to underpin the strength of the TR brand and its global capabilities and offering.

The Group believes that utilising electronic communications (where appropriate to do so) delivers savings to the Company in terms of administration, printing and postage, as well as environmental benefits such as through a reduction in energy and paper and consumption of inks. The Board supports this ethos; Trifast is not proposing to bulk print future Financial Reports. Copies can however be specifically requested by individuals and shareholders; pdf copies will be available to view and download from the investor website in a timely manner following release to the market. The management team also consider that using this methodology speeds up the provision of information to existing and potential new institutional and private client shareholders.

Health and Safety

Trifast is committed to ensuring the health, safety and welfare of all employees and sub-contract activities within the Group, by complying with all relevant Health and Safety legislation, regulations and approved codes of practice.

We have detailed the Health and Safety responsibilities of all employees throughout the Group, and have appointed key individuals at every place of business, who are responsible for ensuring that the standards laid out by the Director of Quality in the Company Health and Safety Policy, are maintained at all times.

The Managing Directors and divisional General Managers are supported by the Business Process Manager, they work together to ensure regular risk assessments and internal audits are completed regularly, our audits are reinforced by the use of our British Safety Council membership. All business units provide their employees with relevant Health and Safety training. Risks identified, audit non-compliances discovered and accidents reported become a part of the Quality Management system and are investigated utilising root cause analysis methods. This has been set up to ensure that corrective and preventative actions are robust and effective.

Our Health and Safety Policy places responsibility for the management of Health and Safety on the individual business unit management, who are supported by the Business Process Manager and divisional Health and Safety representatives.

Monthly Health and Safety reports are submitted and discussed as a standard agenda point at all Main Board meetings.

We continue to work towards our target of 1 million accident free working hours, and have so far achieved 479,655 hours. In the financial year 2013/2014 the accident rate per average head count was 0.02% hours lost due to reportable incidents.